Refund Policy

At Vita Travel Co., we’re committed to ensuring you’re satisfied with both your digital and physical travel experiences. Below is our policy for returns, refunds, and exchanges.

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🧳 1. Digital Services & Products

All digital services and downloadable products (such as AI-Curated Itineraries, Relocation Starter Kits, and Travel Planning Services) are non-refundable once delivered.

Why? These are personalized, custom-created offerings developed based on your unique preferences and requirements.

However, if you experience an issue or are unsatisfied, please contact us at support@vitatravelco.com and we’ll do our best to resolve it.

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📦 2. Physical Products (Travel Accessories)

We accept returns and exchanges of physical products (e.g., RFID wallets, travel kits, organizers) within 14 days of delivery under the following conditions:

✅ Eligible for Return If:

• Item is unused, in its original packaging, and in the same condition as received.

• You have proof of purchase (order number or receipt).

❌ Not Eligible If:

• The item has been used, damaged by the customer, or returned after 14 days.

• The item is marked as Final Sale or Custom-Made.

🔁 3. How to Request a Return or Exchange

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1. Email us at support@vitatravelco.com with your order number and reason for return.

2. We’ll review your request and provide instructions including return address (note: return shipping is at customer’s expense unless item is defective).

3. Once received and inspected, we’ll notify you of approval or rejection.

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💰 4. Refunds

• Approved returns will be refunded to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

• If item was marked as a gift, store credit may be issued.

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📉 5. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or credit card statement.

2. Contact your financial institution (it may take time to post).

3. Still no luck? Email us at support@vitatravelco.com.

📩 Questions?